How to Login, Change Your Email or Password, and Reset a Forgotten Password
Whether you want to update your email, change your password, or regain access to a locked account, this guide will walk you through every step.
How to Log In
Go to the Login page.
Enter your email and password.
Click “Log In”
Once logged in, you’ll be taken to your Dashboard.
How to Change Your Password (While Logged In)
- Log in and go to your Dashboard.
- Click on “Account” in the menu on the left side.
- Scroll down to the Change Password section.
- You’ll see two boxes:
- One for your new password
- One to confirm your new password (type it again)
5. After typing the same new password in both boxes, click “Change Password.”
- Log in and go to your Dashboard.
- Click “Account” from the menu on the left.
- Find the Email section and click Update once complete.
Go to the Login page.
Click on “Forgot Password?” under the login form.
Enter the email address associated with your account.
You’ll receive an email with a password reset link.
Click the link and follow the instructions to create a new password.
Once reset, you can log in with your new password.
Didn’t get the email?
Check your spam/junk folder.
Make sure you entered the correct email.
If you're still having trouble, contact support.
Still Need Help? Contact us directly in the Customer Support section on your dashboard.
Managing Users in Attendify
The User Management section in Attendify allows account administrators to add, activate/inactivate, and delete users from the system. This guide outlines each step to help you manage users effectively.
Access the User Management page: https://useattendify.com/u/dashboard/usersNavigating to User Management
After logging in, you’ll land on your main dashboard. From there:
Click User Management from the dashboard navigation menu.
You’ll see three tabs in the top-right corner:
Manage – view and update existing users
Add – create new users
Deleted – review removed users
User Roles and Access Levels
In Attendify, each user is assigned a role that determines what they can see and do within the system. Assign the appropriate role based on the user's responsibilities to ensure secure and accurate access.
Business Admin: Has full access to the platform for their franchises, and can view, manage and delete:
User Management
Franchise Management
My Account
Business profile
Can add, delete manage users, children, attendance records, and care logs
Can create, delete edit rate codes, entry types
Can turn of or on the settings for emails
Can see all data across centers and franchises
Franchise Admin
Can do everything that business admins can do except they cannot delete rate codes, users, children, and are only attached to one franchise.
Provider Can view:
Care logs
Children’s profiles
Their Attendance records
Has access to their dashboard and My Account
Visitor - This doesn’t have anything as of yet but parents will be able to access their receipts here.
Adding a New User
To add a new user:
Click on the Add tab at the top of the User Management section.
Complete the form by entering the user’s basic personal details, contact information, role, and start date. Required fields are clearly marked with an asterisk (*).
If the user should be able to log in, make sure the Active checkbox is selected. Unchecking it will create the user account but prevent login access.
Once all details are entered, click Save to create the user.
The form includes fields for name, email, role, address, phone numbers, and other basic onboarding details. You can also include both house and mobile contact numbers if needed.
What Happens When a User Account Is Created
Once you create an account for a provider:
They will receive a confirmation email with a temporary password.
Using that temporary password, they can log in at https://useattendify.com.
After logging in, they’ll be prompted to change their password for security.
To change the password:
From the dashboard, the provider clicks My Account in the navigation menu.
They scroll to the bottom of the page.
They enter a new password in the Change Password and Confirm Password fields.
They click Change Password to save the update.
Activating or Inactivating a User
To control a user’s ability to log in:
Open the Manage tab and select the user you want to update.
Scroll to the bottom of the user form.
Use the Active checkbox to enable or disable login access:
Checked – the user is active and can log in
Unchecked – the user is inactive and blocked from accessing the system
Click Save to confirm the change. This is a helpful way to temporarily suspend access without removing the user’s profile.
Deleting a User
To delete a user:
Go to the Manage tab under User Management.
Select the user you wish to remove.
Click the Delete button within the profile.
The user will be moved to the Deleted tab and will no longer have access to the platform.
Deleted users are retained in the system for recordkeeping but do not appear in your active user list.
Changing a User’s Password
Admins can reset a user’s password directly from the User Dashboard. This is helpful if a user forgets their password or needs to change it for security reasons.
To change password:
Go to the User Dashboard.
Click Edit next to the user’s name.
Scroll to the bottom of the page.
Find the section labeled Change Password and Confirm Password.
Enter the new password in both fields.
Click the Change Password button to confirm the update.